To ask for a refund it's essential to receive an RMA (Return Authorization). Requests must be made online and submitted along with your get details. If you come back your product without having a RMA number you will not be refunded. Shipping and handling fees are non-refundable. For returns through https://allhealthmarket.com/product/telehealth-accessories/health-monitors-telehealth-accessories/latest-accessories-latest-products/sxss750-replacement-wristband-replacement-bracelet-strap-band-for-samsung-gear-s-smart-watch-sm-r750-color-flower/