"Extending IT service management abilities over and above technology services to handle small business-centric use situations; managing service demand from customers and provide by way of a typical platform, portal, and service catalog; and rushing up innovation and workflow automation via PaaS/low-code development tooling." - Charles Betz, Forrester Hazard Management: https://applying-it-service-manag13332.theblogfairy.com/32567995/how-applying-it-service-management-can-save-you-time-stress-and-money